Privacy Policy

Last updated: 22 July 2026

This policy explains how Avarien.app processes personal data through the website, mobile application and partner registration form. This text is provided for information and should be reviewed against the specific legal entity operating the service.

1. Who processes the data

The personal data controller is Avarien.app, the service for finding and choosing roadside assistance in Bulgaria. For questions about personal data, please use the contact details published on the website or in the mobile application.

2. Data we process

Depending on how you use Avarien, we may process the following categories of data:

• contact data: name, telephone number and email address;
• roadside assistance request data: type of service, description of the issue, request time and request status;
• location: approximate or precise location when needed to show available teams and dispatch assistance;
• vehicle data: vehicle type, make, model, registration number or other information entered by the user;
• partner data: company name, company registration number, email, telephone number, operating region and vehicle details;
• technical data: IP address, device type, operating system, browser, limited diagnostic data and security logs;
• ratings and feedback when a user leaves a rating or comment about a service.

3. Why we process data

We use the data for the following purposes:

• to receive and process a roadside assistance request;
• to show suitable nearby teams, including price, rating and estimated arrival time;
• to connect the user with the selected partner;
• to review a partner registration and communicate about the partnership;
• for support, security, abuse prevention and service improvement;
• to comply with legal obligations where applicable.

4. Legal basis

Processing is carried out on one or more of the following grounds: performance of a service or steps taken before entering into a contract; legitimate interests in the security, maintenance and development of the service; consent when the application requests location access or other permissions; and compliance with a legal obligation where applicable.

5. Location and app permissions

The mobile application may request access to your location to find suitable nearby roadside assistance companies and share the request location with the selected team. You can manage location permissions in your phone settings. If you restrict location access, some features may not work correctly.

6. Data sharing

When you submit a request and select a partner, we share the data required to provide the service: contact details, location, type of assistance and vehicle data. We may use providers of technical infrastructure, hosting, email, analytics, maps, notifications or support, which process data only as necessary to provide the service.

We do not sell personal data.

7. Website, cookies and technical logs

The website may process standard technical data required for loading, security and diagnostics, such as IP address, browser, page and request time. The website currently does not use marketing cookies. If analytics or advertising cookies are added in the future, this policy will be updated and consent will be requested where required by law.

8. Retention period

We retain personal data only for as long as necessary for the purposes described in this policy, including request processing, support, dispute resolution, accounting or legal obligations. Partner registration data may be retained during review and follow-up communication and, if approved, for the duration of the partnership.

9. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. Access is granted only when required to operate or support the service or to meet a legal requirement.

10. Your rights

Under applicable data protection law, you have the right to information, access, correction, erasure, restriction of processing, objection, data portability and withdrawal of consent where processing is based on consent. You may also lodge a complaint with the competent data protection supervisory authority.

11. Children

Avarien is not directed at children. If we learn that a child’s personal data has been provided without the required legal basis or consent, we will take steps to restrict or delete that data.

12. Changes to this policy

We may update this policy when the service, application, website or legal requirements change. The current version is published on this page.